Shipping policy

Last updated: November 6, 2026

Where we ship

We ship to addresses in Canada and the United States.

Shipping cost

Shipping is included in the price. There is no separate shipping charge at checkout.

Processing and delivery

Orders are packed and shipped by our fulfillment partner from within the customer's country. Your estimated delivery date is shown at checkout before you pay. Orders are not shipped on weekends or holidays, and carrier delays can occasionally occur, especially during busy seasons.

Tracking

When your order ships, you'll receive a shipping confirmation email with a tracking number.

Duties and taxes

Applicable sales taxes are calculated at checkout. Because orders ship from within your country, we do not expect customs duties to apply.

Address accuracy

Please double-check your shipping address at checkout. If you notice an error, contact us right away at [SUPPORT EMAIL]. We can't guarantee changes once an order has shipped.

Lost or delayed packages

If your tracking hasn't updated for several days, or your package shows as delivered but you haven't received it, contact us at [SUPPORT EMAIL] with your order number. We'll work with the carrier to locate it and, if it can't be found, send a replacement or issue a refund.

Damaged in transit

If your order arrives damaged, contact us within 14 days of delivery with your order number and a photo, as described in our Refund Policy.