Refund policy

Last updated: November 6, 2026

This policy covers purchases made on apollogee.com and apollogee.ca. Purchases made on Amazon follow Amazon's return policy.

All sales final

All sales are final. We do not accept returns or offer refunds for change of mind, including unopened items.

Damaged, defective or wrong items

If your figurine arrives damaged or defective, or you received the wrong item, we will make it right. Please contact us at [SUPPORT EMAIL] within 14 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement at no cost to you. If a replacement is not available, we will refund you to your original payment method.

Order cancellations

If you need to cancel, contact us as soon as possible. We can cancel and refund an order only if it has not yet shipped.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection laws.